We ask all members to please cancel your class by 9pm for any classes that begin PRIOR to 9am the next morning. If they begin at 9am or after, please cancel 2 HOURS prior. Few things to know...

• Please use the App or your online portal for the easiest cancellation.
• If you are unable to attend, but missed the cancellation window, PLEASE still cancel yourself so that someone on the wait list can access class.
• If you have a Limited Membership or Class Pack, you will lose a class when you late cancel or no show.
• If you have an Unlimited Membership, you get one "grace" per calendar month, then you will receive a $20 late fee.

Thank you for helping us keep the attendance list updated and letting us keep you accountable:)

If you are brand new, please create a profile first: https://www.wellnessliving.com/signup/kpower_yoga

Once you have a KPY Profile, select 'My Profile', then 'Billing'. Here you will find a spot to enter your gift card number under 'Gift Card Redemption'. Press 'Redeem' and poof! You have your prize. If you have any trouble, please call your home studio or text 320-201-7407.

ALL are welcome to all classes as our instructors are trained to teach to varying class levels.

That being said, there may be an adjustment phase- that we ALL went through! So, don't expect to be a PRO on day one.. keep coming!

If you are looking for even more of an introduction to yoga or to the heat, we recommend you start with a Yoga Flow class to learn the sequencing of our classes. In this class we will offer options and advancements for all levels. Please connect with your instructor before class to ask questions or get recommendations.

Yoga can be really helpful during the healing process, and we teach variations and modifications of almost every posture. However, we have to say it, consult your physician before taking part in any activity with an injury!

Yes, of course! There are private showers and a changing rooms where you can change and freshen up after your sweat-sesh.

This is a known issue and we are so sorry! For now, please download the Wellness Living Achieve App and login with your KPower credentials. You will have the same functionality, just not the pretty KPY logo.

https://play.google.com/store/apps/details?id=com.wellnessliving.achieve&pcampaignid=web_share

Your sessions are available on your billing date for the month following. They expire the day before your next bill date; they do NOT roll over.

For example, if your bill date is June 10th, you have access to those classes June 10 - July 9th.

Yes! Life can come in waves and you may have a busy season that his keeping you from your mat. We get it!

If you would like to freeze, please see your location page or email your home studio for the proper freeze form, but keep in mind the following:

• We request 7 Days notice for a freeze.
• You may freeze your membership for up to 90 days in a calendar year for any reason. IF you have a medical condition requiring a longer freeze, we will ask for proper documentation. See pregnancy exceptions in the FAQ.
• Freezes can be made in 30 day increments, so this is not an option intended for a short vacation.
• If you are in a term membership, the time frozen will be added to the end of your membership.
• There is no fee to freeze your membership.
• If, during your freeze, you decide to cancel your membership, you are still subject to all cancellation policies- including a 30 day notice- often resulting in one additional payment.

Before you cancel, please talk to us about options! We could see if there is a different package that fits your needs or put your account on a temporary freeze.

If you would like to cancel, please see your location page or email your home studio for the proper cancellation form, but keep in mind the following:

• We request 30 Days notice for a cancellation. During that next 30 days, one final payment will be due before your cancellation is finalized. You will continue to have access to any sessions or time you pay for.
• There is a $250 fee to exit a term membership early (term means you committed to 12 months of membership- for example).
• An early cancellation fee may be waived if you move, have military deployment or a medical condition preventing participation. See your membership agreement for details.

Congratulations! Many members choose to stay in their practice and make accommodations or choose lower-heat classes. We will not assume that a pregnancy means automatic freeze or cancel, as we encourage you to know your body and consult your doctor. That being said, here are some exceptions to our policies we have to make this transition easier:

• You may request a freeze for up to 10 months without a doctor note. We will still ask for a completed freeze form.
• You may downgrade without a CHANGE FEE if you would like to lessen your physical activity or attend low heat and/or lower intensity classes.
• If you wish to cancel without penalty or freeze beyond the 10 months, we ask for a doctor’s note stating long-term disability.